Frequently Asked Questions


Questions About Our Products:

Are there any OrganicaPure products containing alcohol?

The only OrganicaPure product that contains alchohol is The Body Splash from the Cocoa & Honey line. We used food-grade ethyl alcohol (ethanol) develop from grain, fruit or vegetables. The way our Body Splash is formulated avoids any side effects of dry skin due to a careful development process to obtain the final product. In the future if there's any other products containing alcohol, it will be listed here.

I am allergic to peanuts. Should I be concerned about the nutshell used in OrganicaPure's products?

The nutshells used in some of our products (ie. Body scrubs) are meant to be used as natural organic exfoliants for your skin. They contain no nut oils of any kind. If you're unsure about the reaction you may get, please double check with your health provider about this matter.

Do your products contain gluten?

OrganicaPure does not use gluten in any of its products. In the future if there's any product containing gluten will be listed here.

Are the ingredients Organic or Biodynamic?

OrganicaPure focuses efforts on obtaining its three main ingredients from organic sources. OrganicaPure is not using any Biodynamic products at this time. In the future if there is a product containing ingredients from biodynamic sources, they will be listed here. We are committed to supporting producers and distributors of organic ingredients in the South Eastern region of Mexico. We believe that our main ingredients have to be obtained by ecological and socially responsible means.

What Kind of Certifications do your providers have?

OrganicaPure works with suppliers in the southern regions of Mexico that obtain the ingredients under organic harvesting techniques. Some of the organizations that certify some of our suppliers are CERES, OCIA.

Does any of OrganicaPure's product line contain phthalates?

No. These types of synthetic compounds are not used on OrganicaPure products.

What is "parfum" or "fragrance" listed in your ingredients?

International regulations require that ingredients used to scent our products have to be listed as "Fragrance" or "Parfum". The ingredients used to scent our products are pure essential oil scent blends. No synthetic ingredients are used to scent OrganicaPure products. Our products are scented exclusively with the purest, highest quality essential oils.

Does OrganicaPure use Parabens?

Absolutely not! OrganicaPure does not use any form of synthetic preservatives for any past, present or future OrganicaPure products.

Does OrganicaPure use lanolin?

OrganicaPure only uses Lanolin on the anti-stretch mark line. Similar to human sebum, lanolin is an ingredient used for moisturizing and is also used as a natural emulsifier. Our products are made from natural ingredients. We do not use lanolin in the rest of our products.

Does OrganicaPure uses genetically modified plant's or extracts in it's products?

No. OrganicaPure is against using any form of genetically modified organism for any of our ingredients. We strongly believe in the power and purity of simple organically grown ingredients. We will not use any form of additives, preservatives, or genetically modified plants for any of our ingredients.

Shipping & Customer Service

This section is to answer the most common questions when your order with OrganicaPure. If you still have questions please do not hesitate in contact us.

How can I know my order was processed?

Once you have gone through the payment process you'll be redirected to a page with your confirmation number. You'll also receive a confirmation email. If there's any situation out of the ordinary with your order, will notify you a soon as is possible.

When I'll receive my order?

All orders are processed within the next 48 hours after received in the system (most of the times is less than that). This only applies during business days so if an order is received on Friday or during the weekend, your order will be process on Monday or Tuesday morning at the latest.

Products are shipped via UPS or USPS. Depending on the method selected and destination, please allow 2 to 5 business days to receive your product after is processed. With the UPS method you can track your package.

Ordering online....is this safe?

With OrganicaPure of course it is. We value our customers and their security online. The transactions in our site currently are trough PayPal who ensures the use of the most advance technology to protect our costumer's information. Your identity and your credit card information are safe all the time. We do not sell, rent or share any of our customer's information to a third party under any circumstance. If you want to know more please visit our Policies page.

Which Payment Methods do you use?

Currently we use PayPal and we accept all the major credit cards trough this system. Visa, MasterCard, American Express.

How to use a Coupon or Promotional Code?

If you have a code for any promotion with OrganicaPure you can use it during the checkout process. Before your order is processed below the list of products you are buying, you'll see a box titled "Coupon Code (optional)". Simply fill the field with your code to redeem your promotional coupon/code. In case your order is nor updated correctly you can use the Recalculate button to update it. If you encounter any issues please contact us.

Where do you ship?

Currently OrganicaPure can ship to US, Canada & Mexico.

What about the deliver to PO Boxes or APO /FPO?

UPS does not deliver to PO or APO / FPO boxes. We can deliver to this addresses only trough USPS. Please be sure that you are selecting the right delivery method.

What is your return policy?

Please check our Return Policies here.